Description

Conflict is often avoided, or dealt with in a passive manner. When ignored, conflict often escalates and can become polarizing. In this session, participants will gain insights for enhancing their natural responses to conflict, learn healthy communication styles, and build constructive behaviors to manage conflict.

This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.

Instructor: Julie G. Holunga, MBA, CPCC, ACC and Stephanie Wachman

Target Audience

Professionals leading a team or project, or will be in the future

Course Objectives

After attending this presentation, you will be able to...Determine your natural reactions to conflictIdentify when you are entering conflictUse strategies to de-escalate conflict before it is too lateChoose to engage with colleagues and clients to turn conflict into innovation

Subjects

Major topics covered in this course include:Levels of conflictStrategies to de-escalate conflictDistinction between miscommunication and conflictResponses to conflictTactics to address, rather than avoid, conflict