Description

As uncomfortable as some conversations are, keeping your silence won’t resolve the issue and may in fact add to it. No matter which side of the table you find yourself at in a “hard to have” talk, you can learn to benefit from the conversation.

In the workshop, you’ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation, and which communications strategies can help you create a win/win outcome.

Instructor: Sarah Acuna

Target Audience

All employees and managers

Course Objectives

Recognize when a conversation becomes “critical”

Plan effectively for the difficult conversation

Identify steps to follow during the conversation

Demonstrate communication skills to master those difficult conversations and result in win/win outcomes

Prepare for having your critical conversation; build a script during the session using the 6-Step Model

Prepare an Action Plan to have a difficult conversation

Subjects

High stakes conversations where the goal or outcome is paramount

A Critical Conversation Worksheet to use as a tool

Self-assessment of interpersonal approaches on a continuum from aggressive to silent 

The stories: mine and yours — are they the same?

Contrast statements for ensuring a shared understanding 

Building confidence in conducting a Critical Conversation