Description

This one-day course will teach effective skills for coaching and training employees. You’ll learn how to identify the characteristics of effective coaches and develop coaching strategies to support and assist your team, with the goal of helping them improve morale, productivity and quality. And, you’ll learn a five-step approach for giving constructive criticism while managing defensive reactions.

Instructor: Sarah Acuna

Target Audience

Employees identified for advancement, team leads, supervisors, and managers

Course Objectives

Identify effective coaches and develop coaching strategies to support your team

Give constructive criticism while managing defensive reactions

Subjects

The definition of “coaching” and the coaching process

Characteristics of effective coaches

Coaching strategies to support and assist others as they change ineffective behaviors

Conducting one-on-one coaching sessions for setting goals and improving performance