Description

Technology has created numerous ways for us to communicate with each other – but it’s also increased the number of ways in which the message can get garbled. Effective communications skills are crucial to successful management. Learn how to control your message with clear communications strategies. You’ll learn to recognize communication barriers, assess styles and behaviors, and learn how to listen more effectively as well.

Instructor: Sarah Acuna

Target Audience

All employees in every role who could improve their communication skills

Course Objectives

Develop effective communication strategies that will help control your message

Recognize communication barriers, assess styles and behaviors, and learn how to listen more effectively

Subjects

The communication process and barriers that get in the way

Techniques for overcoming barriers

Understanding and self-assessment of each component of the communication process

Gaining skills to listen more effectively, especially in stressful situations with heightened emotions

Action plan to apply techniques in the workplace for communication success