Optimizing Performance through Listening and Observing


Listening and observing are essential leadership skills and fundamental to all good working relationships. When someone feels listened to and heard it directly impacts not only their performance, but their commitment and overall happiness at work. This webcast will provide you with essential information on how to listen to and observe others so that you can optimize your own performance at work, as well as that of your colleagues.


Monday, December 7, 2020
Registration Time: 12:00pm
12:00pm – 1:00pm

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Course Type

On-line Live Vendors

CPE Credit

1 hour CPE credit

Field of Study

Personal Development (limited to 30%)

Level of Knowledge


Designed For

Accounting and Specialized Knowledge & Applications professionals





Advanced Preparation



Key Topics: -How to improve your level of attention. -How to ask skillful questions. -How to show empathy.


Recognize how your personal performance will benefit from more advanced listening and observing skills. -Identify barriers to listening. -Recognize which of the Four Levels of Attention Model a conversation is operating at. -Recognize the role of questioning as a listening device. -Recognize the role empathy plays in deepening trust.


N/A (This is a webcast)
Member Fee $59.00
Non-Member Fee $69.00
Your Price $69.00

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